Frequently Asked Questions

Does WildGiraffe sell directly to consumers?
No, WildGiraffe only sells to jewelry retailers and jewelry-related businesses. If you are a consumer interested in WildGiraffe rings, please contact your local jeweler.

What is the minimum order?
There is no minimum order amount for registered retailers.

Can I use your product images?
Yes, we offer images for our retailers to use on their websites, print material, etc. Some restrictions may apply.

Do you ship worldwide?
Yes, we ship to every country.

What is the return/exchange policy?
Simple and easy return policy. Simply follow directions on the return/exchange form located on the retailer's account page.

Can WildGiraffe ship directly to my customer?
Yes, we offer dropship service. Simply select the dropship option during checkout. An invoice will NOT be included with the shipment. The item will be shipped in a soft velour pouch.

Do you offer credit accounts?
No, but we accept all major credit cards and eChecks.

How do I track my order?
A tracking number will be provided via email as soon as your order is processed and shipped. You can also check the status of an order on the retailer's dashboard.

Is WildGiraffe a U.S.A based jewelry manufacturer?
Yes, U.S.A wholesaler & manufacturer.

What is stamped on the inside of the rings?
All rings have the metal/material and (or) small manufacturer stamp.

Are the rings comfort fit?
Yes, all rings are rounded on the inside for comfort fit.

If you have any other questions, suggestions, or comments, please feel free to contact us.
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